If you have purchased Norton from norton,com or retail store follow instructions:
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In your browser, go to: https://my.norton.com/home/setup.
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Tap Enter a Product Key.
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Type your account email address and password, and then click Sign In. If you do not have a Norton account, click create a new account. Type your details and then click Create Account.
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Tap Enter a new product key.
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Type your 25-character product key that you received with your purchase, and then tap the verify icon .
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If you see any prompts, then follow the on-screen instructions or else skip to step 7.
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On your mobile device, launch the Norton 360 app.
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Tap Sign In. Ensure that you enter the same account credentials as provided in step 3.