Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files. If you accidentally remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them. Norton Power Eraser is a free virus removal tool that can be downloaded and run to remove malware and threats from your computer. You can run this tool to scan for threats even if you have a Symantec product, or any other security product. If you cannot start the computer in Normal mode, you can run this tool in Safe mode. Norton Power Eraser is easy to download, and scans your computer quickly to detect the most aggressive computer viruses. You don't need to install this tool. The Norton Power Eraser tool is only compatible with computers running Microsoft Windows operating systems. It does not work with computers running on Mac OS X, Android devices, and iOS devices.
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Download Norton Power Eraser.
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Click Save
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Select the location as Desktop, and then click Save.
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To run Norton Power Eraser, double-click the NPE.exe file. If the User Account Control window prompts, click Yes or Continue.
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Read the license agreement, and click Accept. Norton Power Eraser checks for and downloads the new version if available.
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In the Norton Power Eraser window, click the Scan for Risks icon.
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By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).
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Wait for the scan to complete.